Last updated July 2026
Refund and Cancellation Information
Subscription payments are non-refundable except where required by applicable law. Cancelling stops future renewals; it does not refund or prorate the current paid period.
Recurring billing
Basic, Family, and Premium are recurring subscriptions. Monthly plans charge monthly. Annual plans charge the displayed annual total and include 12 months for the price of 10. Subscriptions renew automatically unless cancelled before renewal.
Cancellation
Customers may use available billing management to cancel and stop future renewal charges. Cancellation takes effect at the end of the current paid period. Access continues until then, and saved account data is not automatically deleted.
No refunds
Charges are final and non-refundable once paid, including monthly, annual, renewal, promotion-code, discounted, unused-time, and mid-period cancellation charges. Cancelling stops the next renewal only. An exception applies where a refund is required by applicable law.
Payment confirmation
WellTrained uses Stripe-hosted checkout. Plan access starts after verified backend payment confirmation. Failed, incomplete, disputed, or unverified payments do not confirm paid access.
Support
For billing or cancellation questions, contact support@welltrainedapp.com.